We will prepare your service for any forthcoming inspection and provide a ‘benchmark’ for you, and a full and clear understanding of what you are doing well and what areas you should focus on to stand the best chance of receiving a favourable inspection.
A full report will be written based upon the CQC five key questions and associated Key Lines of Enquiry. We will also provide an action plan to highlight the areas you need to focus on, and how you could deliver the improvements necessary.
We can assist you move from ‘Inadequate’ to ‘Requires Improvement’, from ‘Good’ to ‘Outstanding’ or any rating in between. We have the knowledge and understanding of what CQC are looking for at each rating level and can help you develop the evidence to clearly show that you are operating at a level higher than you are currently.
We know that any improvement agenda will take time, and we will revisit to assess progress, encourage your staff team and provide you with the tools to embed the practice. Our longer-term vision is that you will be able to assess yourself and use the tools we give you to evidence improvement without the need for our support. We want you to be independent, self-reliant and confident that you can deliver ‘outstanding’ care.
We are always happy to discuss your specific requirements and can offer an ongoing support service to guide you through your relationship with CQC, including ‘horizon scanning’ for any legislative or regulatory changes so you are always prepared. This support can be flexible, individual and based upon areas identified and agreed together. But the goal is always to promote positive outcomes for your business and the people that use your service.
We recognise that partnerships are built over time and require trust, respect and honesty, which we will evidence to you as our relationship grows.
The first step would be to contact us for an informal discussion and see if we are the right fit for you.